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When submitting a case, remember to include:

  • Errors from the Xperience Event Log
  • A description of what you want to achieve
  • Information about your environment
  • Description of known customizations
  • Screenshots of the issue

Self Help

Before submitting a question, check out our awesome self-help resources:

Documentation
Questions & Answers
Hotfixes & Bugfixes
 
You can find the version in Kentico Administration (former CMS Desk). Look under the Help toolbar.

 
 
If you are using Portal engine, you can usually see Design tab when editing a page in Kentico Administration.
Otherwise you might be using ASPX templates. For other cases, discuss the development model with you System Administrator.

 

Contact details

 

 

Kentico 24/7 Support

Global

support@kentico.com